One simple rule: if a service fails or is not delivered, you pay nothing — the full amount comes back to you.
If a service you ordered fails on the supplier side or is not delivered at all, the order amount is refunded in full. There are no deductions and no refund fees.
If you paid with your wallet balance and the order is cancelled or fails, the amount returns to your wallet automatically and in full as soon as the order is cancelled.
If you paid by card, the refund goes back to the same card you paid with, through the payment provider.
Ordered the wrong service or changed your mind? Message us as soon as possible: if the order has not been sent to the supplier yet, we cancel it and refund you in full.
Once a service has been delivered successfully (the code or result you ordered has arrived), the order is final and is not refundable.
You top up your wallet with the methods shown on the top-up page, and the balance is used to pay for services on the platform. Refunds return to the wallet or to the card according to the original payment method, as explained above.
Email us at [email protected] with your order number and we will reply from that same address.
Last updated: 16 October 2026